Sanjog Helpline


Sanjog Helpline was an initiative of Panchayat Raj department of Odisha Government to facilitate web based grievanceand redressal system to ensure fast track solutions for the people of Odisha in 2008. As the name suggest, citizens can drectly and easily voice any of their concerns regarding government schemes via, telephone, email, fax or simply by submitting their complaint online and feel confident that their grievance will be disposed of in a timely manner. They can access the status of their grievance through a ticket number provided to them and the system has an inbuilt initimaton and escalationan process which allows registered greivances to reach the concerned department.

Source : OneWorld Foundation India

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