To enable efficient and citizen friendly governance, the department has taken the initiative in enactment and implementation of the “Karnataka Guarantee of Services Act 2011”, now called Karnataka Sakala Services Act.  
This Act enshrines “Government to Citizen Services” as a Right of the people and is statutorily committed to provide these services on time, in a hassle free manner. The Government has used e-Governance as a backbone for enhancing effectiveness, bringing about accountability and transparency through this citizen centric legislation.